Privacy Policy

This privacy policy has been created to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

This Privacy Policy is designed to explain how we collect, use, process, share, and safeguard Personally Identifiable Information about you gathered through our websites, including (the “Sites”), and the BestPoints mobile applications including Android-based BestPoints and iOS-based BestPoints (collectively, the “Services”). It also tells you about your rights and choices with respect to your Personally Identifiable Information, and how you can contact us if you have any questions or concerns. The terms “BestPoints,” “we,” and “us” include BestPoints Ltd., our affiliates and subsidiaries. By using the Services, you agree to the processing of your Personally Identifiable Information as described in this Privacy Policy. Beyond the Privacy Policy, your use of the Service is also subject to our Terms of Service.


  1. Information We Collect:
    • §1 For the purpose of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable individual. We obtain Personal Information relating to you from various sources described below.
    • §2 Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our Service if that information is necessary to provide you with them or if we are legally required to collect it.
  2. Personal Information You Provide Us:
    • §1 Registration: If you wish to have access to certain features on BestPoints, you may be required to become a registered user, and to submit the following types of Personal Information to BestPoints Ltd.:
      1. Name
      2. Email address
    • §2 Other Optional Information: We may ask you for additional information about yourself, such as age, country or city, tastes and preferences, and other survey questions. This information is optional to provide.
    • §3 Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we may receive your name, email address, phone number, the contents, date and time of a message or attachments that you may send to us, and other information you choose to provide.
    • §4 Job Application. If you apply for a job with us, we will collect your application information, including your resume and the contact details of your referees, as well as any other information you chose to provide to us in the context of your application.
  3. Personal Information Obtained From Third Parties:
    • §1 We collect information from social media services when you use your credentials for these services to log into the Service, or when you connect your social media accounts to the Service. For example, when you log in with your Facebook or Google credentials, we collect the information you have authorized the platform to share with us, such as your name, email address, gender, date of birth, friend list, profile picture and playlists, along with other elements of your social network profile that you have made available
  4. Personal Information We Collect Automatically From Your Use of the Services:
    • §1 When you use our Services, we and our third-party service providers may collect information from you through automated means, such as cookies, web beacons, and web server logs. By using the Services, you consent to the placement of cookies, beacons, and similar technologies in your browser and on emails in accordance with this Privacy Policy. The information collected in this manner includes IP address, browser characteristics, service strength, data provider, device IDs and characteristics, country code or approximate location, operating system version, language preferences, referring URLs, and information about the usage of our Services, such as length of time (in seconds), metadata and type of media. We may use this information, for example, to ensure that the Services function properly, to analyze your behavior and preferences in order to provide you with tailored content, to determine how many users have visited certain pages or opened messages or newsletters, or to prevent fraud. We work with analytics’ providers such as Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at
    • §2 Further, if you are a resident of the EU, advertisements shown to you may be supplied via the Ogury Choice Management Platform (“Ogury CMP”), which is compatible with version 2.0 of the IAB Europe Transparency and Consent Framework (“TCFV2”). Accordingly, your prior consent will be collected via Ogury CMP, which supports TCFV2.
    • §3 If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting the transfer to your device of a particular cookie (or cookies) from a particular site. You may also wish to refer to Your mobile operating system should also give you the option to manage your cookies and advertising preferences (this may be found in the “settings” function on your device). If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services.
  5. How We Use Your Personal Information:
    • §1 We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
      1. Internal and Service-Related Usage. We use Personal Information for internal and Service-related purposes, including to operate, provide and maintain the Services.
      2. Analytics and Improving the Service. We and our service providers use Personal Information that we collect on the Services, such as your location and your activities on the Services, to monitor and analyze usage of the Services and to improve and enhance the Services.
      3. Communications. We may contact you (i) for customer-service or technical-support purposes, or (ii) to send you (a) information about topics or content that we think may interest you, or (b) updates about the latest developments or features on the Services. We also may send push notifications to your device and periodic communications to the email address you provide to us in the event that you subscribe to receive such notifications and communications.
      4. Advertising. We and our advertising partners may use your Personal Information, including your location and your activities on the Service to facilitate the delivery of advertisements.
      5. Tailored Content. We may use your Personal Information to provide you with personalized services, content, offers and recommendations.
      6. Aggregate Data. We may de-identify and aggregate information collected through the Services for statistical analysis and other lawful purposes.
      7. Legal. We may use your Personal Information to enforce our Terms of Service, to defend our legal rights, to comply with our legal obligations and internal policies.If you are located in the European Economic Area, we only process your Personal Information based on a valid legal ground, including when:
        • You have consented to the use of your Personal Information, for example to receive electronic marketing communications;
        • We need your Personal Information to provide you with the Services, including for account registration, to respond to your inquiries, or for customer support;
        • We have a legal obligation to use your Personal Information; or
        • We or a third party, have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information to personalize our services and provide you with tailored content, conduct business analytics, and otherwise improve the safety, security, and performance of our Services. We only rely on our or a third party’s legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests.
  6. How We Share Your Personal Information:
    • §1 We disclose Personal Information that we collect about you in the context of the Services to third parties in the following circumstances:
      1. We may share Personal Information about you with our affiliates and subsidiaries.
      2. We may share Personal Information about you with our third party service providers who perform services on our behalf, such as website hosting, payment processing, data analysis, information technology and related infrastructure provision, customer service, email delivery, online advertising, auditing, and other services. We do not sell your Personal Information and only share it with third party service providers to operate our Services. We may share your Personal Information with our service providers that provide user support and perform other business operations on our behalf, under our instructions and in compliance with appropriate technical and organizational security measures to protect your data.
      3. We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you.
      4. If required to do so by law or in the good faith belief that such action is appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  7. Security and the protection of your information:
    • §1 We maintain administrative, technical and physical safeguards that are intended to appropriately protect Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession.
    • §2 We do not use vulnerability scanning and/or scanning to PCI standards. An external PCI compliant payment gateway handles all CC transactions. We use regular Malware Scanning.
    • §3 Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
    • §4 We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
    • §5 All transactions are processed through a gateway provider and are not stored or processed on our servers.
  8. Data retention:
    • §1 We take measures to delete your Personal Information or keep it in a form that does not allow you to be identified when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrollment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
  9.  Cookies:
    • §1 We use cookies to:
      1. Understand and save user’s preferences for future visits.
      2. Keep track of advertisements.
      3. Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
    • §2 You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
    • §3 If you turn cookies off, some of the features that make your experience more efficient may not function properly.
  10.  Google:
    • §1 Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. use Google AdSense Advertising on our website.
    • §2 Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
    • §3 We have implemented the following:
      1. Remarketing with Google AdSense
      2. Google Display Network Impression Reporting
      3. Demographics and Interests Reporting
      4. DoubleClick Platform Integration
    • §4 We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
  11. Your Rights and Choices:
    • §1 If you decide at any time that you no longer wish to receive marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. You may also opt out from receiving commercial email from us by sending your request to us by email at Please be aware that, even after you opt out from receiving commercial messages from us, you may continue to receive administrative messages from us regarding the Services.
    • §2 European Privacy Rights: Depending on your country and, in particular, if you are located in the European Economic Area or Switzerland, you may have the following additional rights:
      1. Request access to and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, to restrict or to object to the processing of your Personal Information, to have the information anonymized or deleted, as appropriate, or to exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.
      2. Withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal.
  12. CAN SPAM Act:
    • §1 The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
    • §2 We collect your email address in order to:
      1. Send information, respond to inquiries, and/or other requests or questions
      2. Process orders and to send information and updates pertaining to orders.
      3. Send you additional information related to your product and/or service
    • §3 To be in accordance with CAN SPAM, we agree to the following:
      1. Not use false or misleading subjects or email addresses.
      2. Identify the message as an advertisement in some reasonable way.
      3. Include the physical address of our business or site headquarters.
      4. Monitor third-party email marketing services for compliance, if one is used.
      5. Honor opt-out/unsubscribe requests quickly.
      6. Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.


Podzamcze 217,

Lubelskie, Łęczna, 21-010


NIP (TIN): 5050131787

KRS (NCR): 0000912801

REGON: 369984890

Legal form: Limited Liability Company

Incorporated on 21 July 2020

Contact Customer Service: